Use code 'FREEBOX' to receive a free ring box with any e-gift card purchase. More details >>
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      Buy Any Gift Card, Receive A Free Ring Box

      HOW DOES THIS PROMOTION WORK?

      1. Add an e-gift card into your cart
      2. Use code ' FREEBOX' at checkout and place your order
      3. Look for an email in your inbox within 24 hours. We'll be sending guided instructions on how to redeem your free ring box! 

      DO I GET TO CHOOSE MY FREE RING BOX COLOR?
      All free ring boxes will be sent at complete random! We cannot take any special requests at this time.

      DO I HAVE TO PAY SHIPPING FOR MY FREE RING BOX?
      All U.S. orders qualify for free shipping. Regular shipping rates apply for Canada and worldwide.

      WILL I RECEIVE MY FREE RING BOX BEFORE CHRISTMAS?
      Yes! We advise filling in all the information required in our redemption email as soon as you receive it to ensure holiday deliveries.

      ARE ALL GIFT CARDS FINAL SALE?
      Yes

      WHEN DOES THIS PROMOTION END?
      Dec 14/18 at 11:59PM EST

      Holiday Shipping

      WHEN IS THE LAST DAY TO ORDER MY LACE BYRD BOX?
      USA: To receive holiday shipments before Dec 25/18, all orders must be placed by Dec 15/18 at 11:59PM EST.

      Canada: Due to the Canada Post strike, orders placed in December are not guaranteed to make it in time for Dec. 24th. Please read more here.  

      Product

      WHAT'S SPECIAL ABOUT LACE BYRD BOXES?
      Our ring boxes are thoughtfully crafted to house your forever ring. It's size, shape and material were designed to ensure that your gems and diamonds are illuminated from every angle. We source from the finest velvet makers, with colors dyed exclusively for us to complement silver, gold and rose gold colors. We're patent-pending meaning you won't find anything else quite like our product.

      WHAT IS THE SIZE OF LACE BYRD BOXES?
      Approximately 1.46" L x 1.46" W x 1.38" H.

      WHAT RING SIZE WILL FIT INSIDE A LACE BYRD BOX?
      Traditionally, ring sizes up to 9 can comfortably fit into our boxes depending on the prong setting.  That’s up to 0.9" in diameter and 1" in height (outer edge to outer edge). 

      Monogramming

      WHICH INITIAL IS MOST APPROPRIATE FOR MONOGRAMMING?
      We recommend capturing your individual style whether it's a nickname, classic initials or something a bit more whimsical. However, if you’ve selected our ring box to celebrate a wedding, we suggest using the bride’s new last initial if she is taking a new name.

      CAN YOU DO A CUSTOM MONOGRAM?
      When it comes to personalization, the possibilities are quite endless.  Custom work starts at $40. Email us to get the conversation started: hello@lacebyrd.com 

      Shipping

      WHERE DOES LACE BYRD SHIP TO?
      We ship worldwide! 

      HOW MUCH DOES SHIPPING COST TO THE US AND WHAT ARE DELIVERY TIMES? 
      Complimentary shipping is applied to all orders in the US. There are never taxes or duties. Delivery time ranges from 5-7 days after processing. 

      HOW MUCH DOES SHIPPING COST TO CANADA AND WHAT ARE DELIVERY TIMES?
      Shipping to Canada is priced at a flat fee of $5. We've partnered with our fulfillment partner to ensure no duties will be passed to you. Please note, Canadian Territories will be charged an additional $5 for shipping. Delivery time ranges from 5-7 days after processing. 

      HOW MUCH DOES SHIPPING COST OUTSIDE OF THE US AND CANADA? WHAT ARE THE EXPECTED DELIVERY TIMES?
      A flat fee of $10 is applied at checkout and will arrive in 7-21 business days after processing. Duties may apply.

      DOES MY ORDER COME WITH TRACKING?
      All orders come with a tracking number and will be sent to your inbox when shipped.

      ARE THERE ANY DUTIES OR HIDDEN FEES?

      There are never hidden fees. We've worked with out shipping partners to ensure no duties are passed onto our American and Canadian customers. Duties may apply to countries outside of the US and Canada.

      HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?
      Orders take between 2-3 business days to process.

      CAN I GET EXPEDITED SHIPPING?
      Yes, of course! There is an additional fee for expedited shipping.

      US and Canada: 2-4 business days (please select expedited shipping at checkout)
      Rest of the world: Please inquire hello@lacebyrd.com

      Returns & Exchanges

      I'M HAVING SECOND THOUGHTS. CAN I RETURN MY BOX?
      **Please note, all discounted ring boxes and gift cards are final sale and cannot be exchanged**
      We want you to be completely happy with your purchase. Returns on non-monogrammed ring boxes may be made within 7 days of receiving your purchase. We ask that all ring boxes are returned in its original condition. To make a return: 

      1. Email us at hello@lacebyrd.com and we will provide you with a return form.
      2. Customers are responsible for returning the item(s) at their own expense.  We do not provide a pre-paid return label to return your package. We recommend shipping your package with a tracking number, signed delivery and/or insurance, as Lace Byrd is not held responsible for any lost returns.
      3. Credit for item(s) will be refunded back to your account in the same form of payment used to purchase the item(s).
      4. Please allow 3-4 weeks for the return process to finalize.

      CAN I EXCHANGE MY BOX FOR ANOTHER COLOR?
      **Please note, all discounted ring boxes and gift cards are final sale and cannot be exchanged**
      Absolutely! All non-monogrammed ring boxes in it's original condition may be exchanged within 7 days or receiving your purchase. To make an exchange:

      1. Email us at hello@lacebyrd.com and we will provide you with an exchange form.
      2. Customers are responsible for returning the item(s) at their own expense.  We do not provide a pre-paid return label to return your package. We recommend shipping your package with a tracking number, signed delivery and/or insurance, as Lace Byrd is not held responsible for any lost returns.
      3. Our team will send out your new ring box once we’ve procured the original item returned for exchange.
      4. Please allow 4-5 weeks for the exchange process to finalize. 

      Wholesale, Influencers and Press

      DO YOU OFFER WHOLESALE PRICING?
      We currently offer wholesale pricing as well as other benefits for industry professionals. Please email us for more information hello@lacebyrd.com.

      I'M A SOCIAL MEDIA INFLUENCER/BLOGGER OR YOUTUBER. AM I ABLE TO WORK WITH LACE BYRD?
      Shoot us an email hello@lacebyrd.com and we can get a conversation started. We’d love to hear your ideas.

      I'M A MEDIA PUBLICATION THAT WOULD LIKE TO FEATURE LACE BYRD. WILL YOU LOAN US A BOX?
      Of course! Email us at hello@lacebyrd.com for more information.

      For our privacy policy, please click here.